What happens when tried-and-tested behaviour management strategies for dealing with challenging behaviour and disruptive students don't work? Even the most experienced teacher can feel de-skilled and incompetent on occasion. This book aims to help teachers deal with those situations and feelings. It demonstrates how assumptions underpinning common behavioural strategies do not hold true for the most unsettled and insecure children and adolescents. It explores factors behind 'bad days' and provides innovative, practical ideas that work. Full of vivid examples of helping 'unreachable' students settle to learn.